Terms & Conditions

Please read the following information carefully as these terms form the contract between you (the purchaser / voucher recipient) and Steven Charlton Falconry.

It is the responsibility of each customer to ensure they act in a safe manner and follow health and safety instructions at all times. Customers are also to be aware that these birds are wild animals and should be treated with care and respect at all times. Our birds do not do "tricks" and merely mimic in captivity, their habits in the wild. Our experiences are very hands on and personal and are conducted on a "one to one" basis, unless related groups are booked. This enables the customer to be in contact with each bird at a very personal level. One Day Introductory and Junior Experience days start at 10:00am and finish at approximately 2:30pm. Field Day Experiences start at 11:00am and finish at approximately 2:00pm. Please wear warm comfortable clothing (dark colours) for all experiences and choose clothing that you don't mind becoming soiled. Sturdy shoes/boots are also advised especially during inclement weather. Arms should be covered at all times. Safety equipment will be made available and must be worn and used, as indicated during the course of the day.

Personal, Accident & Property Insurance
This is to notify the purchaser that the voucher recipient is covered against personal accident and third party liability for the duration of the experience. Customers are responsible for their own personal property. Insurance cover does not extend to customers vehicles left in the car park.

Age, Height & Health Restrictions
Minimum age is 10 years. 10 years to 16 are considered as "Junior". 17 years and above are considered as adult. Customers need to be a minimum of 1.2m in height and they must be in good health, reasonably fit and not suffer from any nervous disposition regarding birds.

Birds
Birds are handled and flown depending on availability and may not include all the species mentioned on the voucher. As these birds are wild animals, there is always a risk when working with them. Customers should be aware of the potential dangers, however small.

Experience Bookings
Once a voucher is purchased, the onus is on the recipient to book their day within the expiry date period. It is advised that this is done as soon as is practicable. Once a booking has been made and the day allocated, the voucher recipient is bound by these terms and conditions and is to complete the experience or forfeit / pay a re-booking fee (extension fee) to re-book another day. Your day is unique and once a booking is made, we are unable to alter it (the booking should be treated the same as tickets for a sporting event or concert. It has to be realised, on that particular day)

Cancellations
We require 21 days minimum notice from the date booked, for cancellations. In the event a booking is cancelled by the customer, a £40.00 extension fee will be charged to re-book the day, so long as the voucher is still valid. Extensions are NOT available for vouchers that have been allowed to become invalid. If for any reason we have to cancel your experience, we will inform you as soon as possible and do our very best to offer an alternative date at no extra charge.
Vouchers are not refundable under any circumstances.
We reserve the right to cancel, alter or amend any experience event, timings or content.
We reserve the right to discontinue the activity should it be deemed necessary.
We reserve the right to alter or change any part of the experience or product on offer without notice.
We reserve the right to cancel at short notice.

Weather Related Cancellations
In the event of adverse weather or any other reason beyond our control, it may mean that the experience has to be cancelled and re-booked. In this instance the voucher supplier is unable to refund any travel / hotel expenses or any other costs that have incurred due to the cancellation of the experience.

Statutory Rights & Complaints
These terms and conditions do not alter your statutory rights as a consumer and are governed by and in accordance with English Law. The purchaser, voucher recipient and Steven Charlton Falconry agree that any problems fall under the jurisdiction of the English courts. All clauses and sub clauses in our terms and conditions are independent of each other. If any one of the said clauses is invalid, this will not effect any other clause or sub clause. Please make any complaint direct to the experience provider.